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- The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds.
- The player from Germany had requested a withdrawal prior to submitting their complaint.
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The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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Considering its size, this casino has a very high sum of disputed winnings in complaints from players. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. There are even several E-sports entries, which is great news for those Hardcore PC gamers who wish to enjoy thrilling plays in games like Counter-Strike, Valorant and League of Legends.
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